At ExideIPSBD (JB Enterprise), we understand that buying an IPS, battery, inverter, or solar system is a big decision. To make your experience easier, we’ve answered some of the most common questions asked by our customers in Dhaka, Chattogram, and across Bangladesh.

🔋 Product & Brand Related

Q1. Which brands do you supply?
We are an authorized supplier of:

• Exide India IPS & batteries

• Rahimafrooz IPS & solar products

• Hamko batteries

• Other leading power backup & solar solution brands

All products are 100% genuine and come with manufacturer warranty.

Q2. What is the difference between IPS, UPS, and Inverter?

• IPS (Instant Power Supply): Provides backup for home/office appliances during load shedding.

• UPS (Uninterrupted Power Supply): Designed for computers and sensitive electronics, prevents even a split-second power cut.

• Inverter: Converts DC (battery) power into AC power for running home/office appliances.

Q3. How do I know which IPS or battery is right for me?
It depends on:

• Your total power requirement (number of fans, lights, appliances)

• Expected backup time

• Budget & brand preference
  Contact us for a free consultation, and we’ll suggest the best IPS and battery package for your needs.

💳 Payment & EMI

Q4. Do you offer EMI (Installment) facilities?
Yes ✅ We provide 0% EMI facilities through selected banks and cards using the SSLCommerz payment gateway. You can pay online via debit/credit card or mobile banking.

Q5. What payment methods are available?

• Cash on delivery (within service areas)

• Bank transfer

• Mobile banking (bKash, Nagad, Rocket)

• Debit/credit cards (Visa, MasterCard, Amex)

• EMI options (selected banks)

🚚 Delivery & Installation

Q6. Do you provide nationwide delivery?
Yes, we deliver across Bangladesh.

• Dhaka & Chattogram: Same-day or next-day delivery with installation.

• Other districts: Courier delivery + partner installation support.

Q7. How much time does installation take?
Most installations take 1–2 hours depending on site readiness. Solar systems may take longer based on setup size.

Q8. Do you charge for delivery & installation?

• Delivery inside Dhaka & Chattogram city: Free (conditions apply)

• Outside cities: Courier charge applies

• Installation cost: Included for IPS & batteries, separate for solar systems (quoted in advance)

🛠️ Service & Warranty

Q9. What warranty do you provide?

• IPS & Inverters: 1–2 years (brand dependent)

• Batteries: 12–24 months replacement warranty

• Solar Panels: 10–25 years performance warranty

Q10. How do I claim warranty service?
Contact us by phone or WhatsApp, and provide:

• Product model & serial number

• Purchase invoice

• Problem details
  Our team will arrange inspection, repair, or replacement as per warranty terms.

Q11. Do you provide after-sales service?
Yes ✅ JB Enterprise provides full after-sales support including installation, maintenance, battery water top-up, and technical troubleshooting.

☀️ Solar Solutions

Q12. Do you provide solar panels & hybrid systems?
Yes. We supply hybrid solar IPS solutions with MPPT charge controllers, lithium batteries, and panels ranging from home setups to commercial solar systems.

Q13. Can I connect solar panels to my existing IPS?
In many cases, yes. With the right solar charge controller, your IPS can be upgraded into a hybrid solar system. Our technicians can inspect and recommend.

📍 Offices & Contact

Q14. Where are your offices located?

• Chattogram Head Office & Showroom: Aziz Mansion, Old Chandgaon, Arakan Road

• Dhaka Branch Office: House 31, 24-Arambagh, Motijheel, Dhaka 1000

Q15. How can I contact you quickly?

• 📞 Call: +8801914705339 / +8801979705339 / +8801978705338

• 💬 WhatsApp: +8801914705339

• 📧 Email: info@exideipsbd.com

• 📍 Visit our Dhaka or Chattogram showroom

🌟 Why Choose ExideIPSBD (JB Enterprise)?

• 100% genuine Exide, Rahimafrooz & Hamko products

• Nationwide delivery & installation service

• EMI & multiple payment facilities

• Authorized warranty & reliable after-sales service

• Experienced team in both Dhaka & Chattogram

👉 Still have a question?
Call us at +8801914705339 or WhatsApp us anytime during business hours. Our team is always ready to help.